Progility’s service organization maintains a strong focus on its delivery capabilities and has built a strong reputation for meeting client expectations. We consistently achieve high levels of performance on customer projects and this is achieved with our extensive experience and accredited skillsets. We utilize our wide range of leading communication solutions and are supported with industry leading vendors.

Progility provides a lifecycle and managed service offerings for on-site or remote, flexible, SLA driven approaches to deliver business critical communication networks and applications within a simple commercial network.

It also provides support, engineering and installation services, through experienced field engineers strongly backed by a high quality centralized team of service professionals called the Network Integration and Support Center.

As part of our overall service offering, Progility offers regular Preventive Maintenance Inspections (PMI) allowing organizations to better predict the reliability of their communication solution and often avoid costly emergency repairs. We tailor a maintenance schedule that maintains the reliability of the equipment and prevents unexpected downtime caused by faulty equipment.

Progility Technologies Professional Services leverages industry experts to provide both consulting and training to over 5,000 clients in more than 100 countries around the world.

A critical feature for the success of any communication solutions is the ability to manage the project in a professional and structured manner. To this end, Progility assigns technically experienced and skilled resources to manage implementation in order that it delivers project on time and within budget with minimal disruption to the customer’s business. Project Management focusses on planning, implementation, communication, risk analysis and management, and quality management.

When investing in new infrastructure, the key to implementation and adoption is the ability of the users to embrace the new technologies associated with the solution. During the commissioning process our trainers will assist customers by providing them the knowledge to ensure that they have the confidence to use the solution. Hence optimising staff productivity and adoption, so the customer achieves the expected return on their investment. Our trainers are highly skilled in a variety of technologies and have wide industry experience in successful adoption, and work closely with the Project Management team to provide a seamless transition to the customer’s new solution.

Our national customer helpdesk, reachable through a single Tollfree number 1800 208 3131, is staffed by highly skilled and professional technical support team, who are available on a 24 x 7 x 365 basis to respond to critical and non-critical system faults. In addition to the technical support, our customer service team is a central contact point to assist our customers with general enquiries to ensure their relationship with Progility is an excellent experience.

Progility carries a wide range of spare parts at its central spare depot in Navi Mumbai and 11 maintenance & support centers across India, thereby ensuring access to these critical spares at very short notice. “Up-time” is a key part of our support team culture.

With repair center location in Navi Mumbai, Progility is well placed to provide coverage to our national customer base to repair infrastructure and subscriber equipment. Our team of skilled and trained technicians are supervised by an experienced management team offering best in class quality and response.