Progility | Services

Progility
Services

Progility Services

Progility Technologies is a vendor independent service provider and solutions integrator in the field of Unified Communications and Collaboration with a singular focus to improve our customer’s business communication and productivity.

Through providing range of services from collaborative consulting to application and infrastructure based solutions and services, Progility has built a significant reputation as a leading enterprise integrator of unified communication solutions to a diverse range of organisations.

System Integration

Seamlessly Connecting Your Business

We are pioneers in the process of combining different software, hardware, and network components into a cohesive and interoperable system.

Our System Integration Approach:

Effortless Communication: Integrate voice, video, messaging, and presence across all devices (desktops, mobiles, etc.) for a consistent and unified communication experience.
Enhanced Collaboration: Facilitate seamless teamwork with features like screen sharing, file transfer, and online meetings.
Improved Customer Experience: Provide superior customer service with integrated voice, chat, and video support channels.
Increased Mobility: Enable employees to work from anywhere with secure and reliable access to communication tools.
Reduced Costs: Streamline communication infrastructure and reduce operational expenses with a single, integrated platform.

Progility Technologies specializes in integrating enterprise voice, video, audio, visual, and data deploying a comprehensive and cohesive system that combines different communication and collaboration technologies into a single unified infrastructure. This integration improves operational efficiency, reduces complexity, and ensures that various systems and technologies—such as voice calls, video conferencing, audio solutions, and data sharing—function cohesively within an organization

Some examples are,

Voice: This refers to integrating traditional phone systems (like PBX or VoIP) with modern collaboration tools, allowing for seamless voice communication across the organization. For example, combining on-premises PBX systems with cloud-based communication tools like MS Teams that can deliver a hybrid solution that meets the organization's needs.
Video: Video conferencing on premises solutions can be integrated with other platforms so employees can conduct meetings via video, share screens, and collaborate remotely
Audio Visual: Audio solutions involve integrating microphones, speakers, and audio processing hardware that ensure clear communication during voice or video calls. Also, it may also involve the integration of display technologies, such as smart boards, digital signage, and interactive displays, into the communication workflow.
Data - VoIP and video conferencing require robust network infrastructure, ensuring that data is transferred smoothly with minimal latency and high quality.

Managed Services

Simplifying IT with Managed Services

Focus on your core business while we take care of your IT infrastructure. Our comprehensive Managed Services deliver proactive support, ensuring your technology runs smoothly and efficiently.

Our Managed Services Include:

24/7 Monitoring & Support: Proactive monitoring of your IT systems, with rapid response to any issues.
Remote & On-Site Support: Experienced technicians provide expert support remotely or on-site as needed.
Proactive Maintenance: Preventative maintenance to minimize downtime and ensure your systems are always running at peak performance.

Managed Services offering providing end to end ownership and support of our client’s telephony, audiovisual (AV) systems, video conferencing, and data infrastructure. Organizations can rely on our specialized Managed Service offerings to ensure seamless communication and collaboration across their operations.

Key benefits include:

Comprehensive Telephony Management: end-to-end management of telephony solutions, including VoIP systems, ensuring reliable connectivity, advanced features, and continuous support.
Rich AV and Video Conferencing Support: With the rise of remote work and digital collaboration, managed services facilitate the deployment, maintenance, and troubleshooting of smart AV solutions and video conferencing tools, maximizing user experience and minimizing disruptions.
Data Infrastructure Optimization: MSPs manage both passive (cabling, racks, etc.) and active (switches, routers, etc.) data infrastructures, ensuring robust performance, security, and scalability tailored to an organization’s specific needs.
Proactive Monitoring: Continuous monitoring and reporting of telephony and collab systems allow for faster problem resolution and the anticipation of potential issues, leading to reduced downtime and enhanced productivity.
Cost Management: We offer predictable pricing models that help organizations budget effectively for client’s IT communication and collaboration technologies.

Professional & Consulting Services

Progility Technologies Professional Services leverages industry experts to provide both consulting and training to over 5,000 clients in more than 100 countries around the world.

Project Management

A critical feature for the success of any communication solutions is the ability to manage the project in a professional and structured manner. To this end, Progility assigns technically experienced and skilled resources to manage implementation in order that it delivers project on time and within budget with minimal disruption to the customer’s business. Project Management focusses on planning, implementation, communication, risk analysis and management, and quality management.

Training Services

When investing in new infrastructure, the key to implementation and adoption is the ability of the users to embrace the new technologies associated with the solution. During the commissioning process our trainers will assist customers by providing them the knowledge to ensure that they have the confidence to use the solution. Hence optimising staff productivity and adoption, so the customer achieves the expected return on their investment. Our trainers are highly skilled in a variety of technologies and have wide industry experience in successful adoption, and work closely with the Project Management team to provide a seamless transition to the customer’s new solution.

Co-Innovation

Driving Innovation Together

Our Co-innovation Services go beyond traditional IT. We collaborate closely with your business to identify, design, and implement innovative solutions that drive growth and transform your operations.

Our Co-innovation Approach:

Deep Business Understanding: We immerse ourselves in your business challenges and objectives to gain a deep understanding of your unique needs.
Collaborative Workshops: We facilitate collaborative workshops to brainstorm ideas, explore new technologies, and co-create innovative solutions.
Proof-of-Concept Development: We develop and test prototypes to validate concepts and demonstrate the potential value of new solutions.
Agile Development & Delivery: We leverage agile methodologies to deliver solutions iteratively, ensuring flexibility and responsiveness to changing requirements.
Ongoing Innovation: We continuously monitor and evaluate the performance of implemented solutions and identify new opportunities for improvement.

Co-Innovation Services in the realm of Voice, Collaboration, and Data involve collaborative efforts between organizations and technology providers to develop innovative communication solutions and infrastructures. This partnership focus enables the creation of tailored, cutting-edge solutions to meet evolving business needs.

Key components include:

Joint Solution Development: Collaborating with service providers to co-create telephony features, AV integration strategies, and data architecture that fit the specific requirements of both parties.
Enhanced User Experience: Through co-innovation, organizations can design and implement intuitive and user-friendly interfaces for their collaboration tools, improving adoption and efficiency among employees
Customization and Flexibility: Co-Innovation allows organizations to develop customized telephony and collaboration solutions that adapt to changing workflows and business scenarios, ensuring relevance and effectiveness.
Access to Emerging Technologies: Partnerships can facilitate the exploration and integration of new technologies—such as AI-driven communication tools or advanced data analytics capabilities—that enhance collaboration and operational efficiency.
Ongoing Innovation Cycle: The iterative nature of co-innovation promotes continuous enhancement of communication and collaboration solutions, ensuring organizations stay ahead in a competitive IT landscape.

Customer Service Helpdesk

Our national customer helpdesk, reachable through a single Tollfree number 1800 208 3131, is staffed by highly skilled and professional technical support team, who are available on a 24 x 7 x 365 basis to respond to critical and non-critical system faults. In addition to the technical support, our customer service team is a central contact point to assist our customers with general enquiries to ensure their relationship with Progility is an excellent experience.

Service Spares Support & National Repair Center

Progility carries a wide range of spare parts at its central spare depot in Navi Mumbai and 11 maintenance & support centers across India, thereby ensuring access to these critical spares at very short notice. “Up-time” is a key part of our support team culture.

With repair center location in Navi Mumbai, Progility is well placed to provide coverage to our national customer base to repair infrastructure and subscriber equipment. Our team of skilled and trained technicians are supervised by an experienced management team offering best in class quality and response.

Desclaimer: The maps shown here is a graphical representation intended for general informational purposes only, and may not reflect the most current information or conditions.